Getting Warmer

Complaints Policy

We Can Fix That


Our Complaints Policy

We do everything we can to make sure our customers get the best products and service possible.  If you’re not completely happy with our service we’d like to hear about it so we can do something to put it right.

If you are not satisfied with any aspect of our service or products you can tell us about your complaint in writing, by email or by telephone (our contact details are on our website). 

We aim to resolve your complaint straightaway and write to you to confirm, but if we can’t then we will write to you within three business days to tell you: why we have not resolved your complaint; who is dealing with your complaint; and when we will contact you again.

We will keep you informed on a regular basis but if you need an update please call us and ask to speak to the person handling your complaint.

If we can’t agree a solution with you within eight weeks of receiving your complaint, we will send a letter giving our reasons for the delay and an indication of when we expect to provide a final decision or we will issue our final decision letter which will explain our final position.

Our aim is to resolve all complaints internally. However if after receiving our final decision letter, or if eight weeks have passed, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). Their contact details are shown below.
Please note: Only complaints relating to the sale of financial services should be referred to FOS.

If you would like the Financial Ombudsman Service to look into your complaint you must contact them within six months of the date of our final response letter.

The Financial Ombudsman Service
Exchange Tower

London, E14 9S

Or you can telephone on: 0800 023 4567
Or email:

Further information can be obtained from the Financial Ombudsman Service’s website at


Finance Options

In association with Ideal boilers and Tradehelp we are able to
offer Interest Free Credit 12 or 24 months or interest bearing credit over 2-8 years!


Contact Us

Would you like additional information about our repairs and other related services? Reach out, we’d be happy to hear from you.

Unit 9 Lisburn Enterprise Centre, Lisburn BT28 2BP

Tel: 028 9263 4700

Fax: 02892 634144

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H&M Services energy solutions ltd registered address H & M Services Unit 9
Lisburn Enterprise Centre Lisburn BT282BP,company number NI608878,  is an
Introducer Appointed Representative of TradeHelp. Our firm reference number
is 931995. TradeHelp is a trading style of TradeHelp Ltd, Marchwiel Centre,
Bryn Lane, Wrexham Ind Est, LL13 9UT, registered in England (03712438),
authorised and regulated by the Financial Conduct Authority (firm reference
number 697812). TradeHelp are a credit broker, not a lender, and offer loans
from a small panel of carefully selected lenders. TradeHelp do not offer
financial advice and do not charge you for credit broking services. All
loans are subject to status.

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